Changes to Shipping Cost
Our website uses a very sophisticated set of rules to calculate shipping costs for your exact consignment (size, weight, type of goods) and therefore, providing you enter your delivery address correctly, the price you see on the checkout page will be the price you will pay for shipping. However, due to the wide range of products (including hazardous and oversize products) sometimes the website will not calculate the shipping price correctly. In these circumstances you will be contacted to discuss the actual shipping cost.
Shipping Dangerous Goods
Many of the products we sell are classed as Hazardous or Dangerous Goods. Our website understands this and will surcharge international orders accordingly. If you are outside mainland Europe and want to avoid the Hazardous surcharge we suggest removing any products containing chemicals like resin or solvents from your order.
We currently cannot ship larger quantities of dangerous goods to Canada.
Some of our products (particularly carbon fibre poles, sheets and foam blocks) are very large. There are no size restictions in the UK, up to 1.5m around Europe and up to 1m for the rest of the world. The website will automatically notify you if we are unable to ship certain items to your address. If you particularly need a large item please contact us, we can arrange international shipping or most items on a POA basis.
If you are a customer shopping from outside the EU then you will automatically be charged NO VAT (Value Added Tax) by our website. You may well, however, be charged import duty by your country's Customs office when the goods enter your country. The rate of 'import duty' varies from country to country and even from product to product. In many countries, no import duty is charged at all on orders below a certain value and in other countries import duty is always charged regardless. In most cases, if duty is to be collected it will be collected by the courier company delivering your goods (for example FedEx or TNT) who will contact you on behalf of your country's Customs office to collect any duty due. If you are in any doubt, please contact your country's Customs office.
Almost all orders over 2kg are all carried by either FedEx or TNT. We use both Priority and Economy services depending on the items included in your order to provide the best value and speed we can. You will be informed which courier and service have been selected for your order on the checkout screen. From the date of dispatch delivery times to all destinations will be as follows:
|UK||1 Day|| - ||1 Day|| -
|Near EU||1 Day||2 Days||1 Day||2 Days
|Far EU||1-2 Days||2-4 Days||1-2 Days||2-4 Days
|Rest of Europe||1-4||2-9||1-4||2-9
|China and S.E.Asia||2-4 Days||5-9 Days||2-4 Days||5-9 Days
|Rest of World||1-6 Days||5-9 Days||1-6 Days||5-9 Days
Delivery times for any order containing Dangerous Goods are not guaranteed. Dangerous Goods orders may also take additional time for dispatch to allow time for the detailed paperwork to be completed.
Small Items, including starter kits, are send worldwide on a 'Small Packets' service. Typically this is 1-2 days (UK), 3-5 days (Mainland Europe), 7-10 days (Rest of Europe, USA, Canada) and 10-14 days (Rest of World) however please allow up to 28 days for delivery to all international destinations. Tracking numbers are available for 'Small Packet' services by request.
Except for 'Small Packets' all orders are carried by FedEx or TNT. The exact service to be used will be shown to you on the checkout screen, depending on many factors including hazardous material (like resin), perishable goods (like pre-preg) and oversize items (like poles or blocks of foam).
Tracking numbers for all FedEx or TNT orders will be automatically emailed to you when your goods are shipped. Tracking numbers are also available from the 'Order History' screen when you log in to your account. Tracking numbers are available for 'Small Packet' services by request.